Assessment

Digital Maturity Assessment

Eight questions that score how ready your organisation is to get value from digital investment, across objectives, sponsorship, process, data, integration, change, funding and measurement.

Most digital maturity conversations happen at the level of ambition. This assessment forces them down to the level of evidence: eight fixed questions, three answers each, the same score for the same answers, nothing stored or sent anywhere.

Last reviewed 3 July 2026 · Free and ungated

Bring independent operator perspectives into this decision

Before the next digital commitment, put it to selected senior operators from the Global Board and receive a confidential report.

Bring independent operator perspectives into this decision

How a client brief works · What you receive

Fixed questions · no AI · nothing stored

Run the scorecard

Answer for the organisation as it operates today, not as the transformation roadmap says it will operate.

0–39 Low maturity 40–59 Developing maturity 60–79 Moderate maturity 80–100 Stronger maturity How our tools are scored
  1. Digital objectives Is it clear what digital investment is supposed to change commercially?
    • Digital is an ambition word; no one has defined what it must deliver
    • Objectives exist but read as technology milestones, not business outcomes
    • Each digital initiative is tied to a named commercial outcome and owner
  2. Leadership sponsorship Who at executive level actually carries the programme?
    • Sponsorship is delegated to IT or a programme office
    • An executive sponsors it, but attention fades between board updates
    • A named executive spends real time on it and removes blockers personally
  3. Process digitisation How much of the core work still runs on manual workarounds?
    • Core processes depend on spreadsheets, email chains and rekeying
    • Key processes are digitised but exceptions still route around the system
    • Core processes run end-to-end in systems, with exceptions measured and shrinking
  4. Data availability Can decision-makers get the data they need without a special request?
    • Data lives in silos and arrives by asking someone to export it
    • Standard reports exist, but new questions take weeks to answer
    • Decision-makers self-serve trusted data for most routine questions
  5. Platform integration Do the main systems talk to each other, or do people bridge the gaps?
    • Systems are islands; humans re-enter data between them
    • Key integrations exist but are fragile and break under change
    • Core platforms are integrated, with a plan for what connects next
  6. Change capability What happens to ways of working when new tools land?
    • Tools are deployed and adoption is left to chance
    • Training happens at go-live, then old habits drift back
    • Adoption is planned, measured and followed up months after go-live
  7. Funding clarity Is digital funded as a portfolio or fought for project by project?
    • Every initiative fights its own annual budget battle
    • There is a digital budget, but reallocation mid-year is nearly impossible
    • Funding follows a portfolio view and can move as evidence changes
  8. Outcome measurement Are past digital investments ever checked against their business case?
    • No digital investment has ever been formally reviewed after delivery
    • Delivery milestones are tracked, but benefits are not measured
    • Benefits are reviewed against the original case, and the findings change behaviour
Reading the score

What the result bands mean

0–39: Low maturity

On these answers, digital spend is running ahead of the foundations it depends on. New platforms will land on undigitised processes and unowned data, which is how organisations end up paying twice: once for the technology and once for the retrofit.

40–59: Developing maturity

The organisation has real digital assets but they are unevenly anchored: sponsorship or funding is in place, while adoption, integration or measurement lags. This is the stage where programmes look successful in steering packs and underdeliver in the P&L.

60–79: Moderate maturity

Most of the machinery works: objectives, sponsorship and platforms are broadly in place. The remaining risk is subtler: momentum. Mature-looking programmes attract bigger bets, and the discipline that got you here is exactly what the next large commitment will test.

80–100: Stronger maturity

The answers describe an organisation that treats digital as an operating discipline rather than a programme. The residual risk is self-referential: strong internal capability tends to trust its own analysis, and the failures at this level come from shared blind spots, not missing process.

Why score maturity before committing more budget

Digital investment fails less often on technology choice than on the conditions around it: processes that were never redesigned, data no one owns, benefits no one measures. Scoring those conditions before the next commitment tells you whether new spend will compound or evaporate. It is a cheaper lesson taken now than after the platform is live.

How the scoring works

Each of the eight questions offers three fixed answers worth 0, 5 or 10 points. The total is normalised to 100 and mapped to one of four maturity bands. Everything runs in your browser and the same answers always give the same score, so you can re-run it each quarter and watch the movement.

Who should complete it

  • Executives deciding whether the transformation roadmap deserves its next funding tranche.
  • CIOs and CDOs preparing a maturity narrative for the board and wanting it grounded in something checkable.
  • Strategy teams comparing business units before allocating digital investment between them.

Answer as a group, then compare

The most revealing use of this assessment is not the score but the spread. Have three or four leaders complete it independently and compare answers question by question. When the CFO scores funding clarity at 10 and the programme director scores it at 0, that disagreement is worth more than any band label.

Frequently asked questions

Is this assessment based on a published maturity model?

No. It is a deliberately compact set of eight conditions that determine whether digital spend converts into commercial outcomes. Formal maturity frameworks are more granular; this is built for a leadership conversation, not a certification.

We are mid-transformation. Should we answer for today or for the target state?

Today, strictly. Scoring the target state is how programmes convince themselves the foundations exist before they do. The gap between your score today and a year ago is the honest measure of progress.

Does a strong score mean we are ready for a major platform investment?

It means the conditions for getting value are broadly present. It cannot tell you whether the specific investment is the right one. That is a decision-level question, and the one worth putting to independent operators before signature.

The score describes the organisation. The decision still needs challenge.

Bring independent operator perspectives into this decision